Reference

How We Handle Your Rights and Account Terms

These terms set out how rp100 operates, how your account data is handled, and what applies when you use our platform through DANA, OVO, or GoPay.

Account TermsData & Privacy PolicyPayment Conduct RulesJurisdiction NoticeUser Rights

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LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If something in our terms is unclear, or if you want to make a formal request about your account data, our support team is the right starting point. We handle legal queries through the same channels you use for account help — live chat, email, and our in-platform message centre. Response times for formal data or policy requests may be longer than standard wallet queries, so include your account ID when you write in.

Live Chat Start a live chat session from the platform's help icon. For legal or data requests, state your account ID upfront so the right team picks it up without delay.

Email Support Send formal data access or policy questions to our support email. Include the subject line 'Legal Request' and your registered DANA, OVO, or GoPay wallet number for faster routing.

In-Platform Message Centre Log into your account and use the message centre to submit a written policy query. We track all submissions there, so you have a record of the exchange for your own reference.

What Our Legal Terms Actually Cover

rp100 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

rp100 operates as a digital platform where account access, wallet connections, and game sessions are governed by these terms. When you link your DANA, OVO, or GoPay wallet, that connection falls under both our payment conduct rules and the applicable regional laws where you are located.

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We do not accept account registrations from regions where access is restricted under local law — it is your responsibility to confirm that using our platform is permitted where you are. Our terms cover account creation and verification, how deposits and withdrawals are processed through local
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payment rails, what constitutes fair use of the lobby, and the conditions under which an account may be suspended or closed. We retain the right to update these terms, and we will notify active accounts through the platform's notification channel before major changes take effect. If
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you use our platform from Batam or any other supported region in Indonesia, the same terms apply regardless of which wallet — DANA, OVO, or GoPay — you use to transact. Nothing in these terms removes your rights under Indonesian consumer protection law where applicable. For
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any clause you find unclear, reach our support team directly and we will explain what it means for your specific account situation.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account Access

Your account security is built on a few concrete practices we keep consistent across all sessions and wallet connections. OTP verification is required every time you log in from a new device, and payment confirmations through DANA, OVO, or GoPay use your wallet's own PIN layer as a second check. We do not store full wallet credentials on our side — only a tokenised reference is held so that transactions can be matched without exposing your payment details.

Data Retention Policy

We keep your account data for as long as your account is active and for a compliance period after closure. You may request a summary of what we hold at any time through support.

Cookie Handling

Our platform uses session cookies to keep you logged in and functional cookies to remember your wallet choice between DANA, OVO, and GoPay. No third-party ad tracking cookies are set without your acknowledgement.

Account Access Requests

If you want to see, correct, or delete your personal data, send a formal request through the message centre or email. We aim to respond within the period required by applicable Indonesian privacy rules.

Who Handles Your Data

Account data is handled by the platform's operations team. Payment data flows through DANA, OVO, or GoPay under their own privacy terms — we only receive the confirmation and transaction reference, not your full wallet details.

Common Questions About Our Terms and Your Rights

These are the legal and policy questions we hear most often from account holders in Indonesia. If your question is not covered here, contact us directly through live chat or the message centre.

Access and use of the platform depends on local law and is available only where regional rules permit it. We do not override Indonesian law — if something in our terms conflicts with a mandatory local rule, the local rule applies.

We collect the details you provide during registration — name, contact information, and the wallet identifier you use with DANA, OVO, or GoPay. Device and session data is also logged to support account security and fraud checks.

Yes. Send a data access request through the in-platform message centre or support email with your account ID. We will compile what we hold and share it with you within the timeframe applicable under Indonesian privacy rules.

Submit a closure request through support. Any wallet balance is settled first — you can withdraw to DANA, OVO, or GoPay before closure is finalised. We retain account records for a compliance period after closure, then delete them.

Accounts may be suspended for providing false registration details, using payment methods not linked to your own wallet, or activity flagged as contrary to our fair-use rules. We notify you through the platform before action is taken where possible.

We update terms when operations, payments, or regional rules require it. Active accounts receive a notification through the platform's message centre before major changes take effect — minor clarifications may be applied without separate notice.

How We Handle Your Rights and Account Terms

How to Reach Us on Legal or Policy Matters

How We Protect Your Data and Account Access

Common Questions About Our Terms and Your Rights

01 Does Indonesian law apply to my account and transactions?

02 What personal data does rp100 collect when I open an account?

03 Can I request a copy of my account data?

04 How do I close my account and what happens to my data after closure?

05 What can cause my account to be suspended under these terms?

06 When do these legal terms change, and how will I know?

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