Reference

How rp100 Handles Your Personal Data

Your account information — including the details you connect to DANA, OVO, or GoPay — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

DANA wallet data handled separatelyOVO and GoPay details never shared with third partiesAccount data access available on requestCookies explained in plain termsContact path for data queries included

Explore the Lobby Read FAQ

What We Collect and Why It Matters

rp100 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with rp100, we collect the information needed to verify your identity, process your transactions, and keep your account secure. This includes your name, email address, phone number, and the payment details you link — whether that is DANA, OVO, or GoPay.

1
We also record transaction history so that deposit and withdrawal activity can be confirmed and any disputes resolved promptly. Device and session data — such as your browser type, IP address, and time of access — is collected automatically each time you connect to our platform.
2
This data helps us detect unusual login patterns and protect your account from unauthorised access. We do not sell your personal information to advertising networks or unrelated third parties. Payment data tied to DANA, OVO, and GoPay is used solely to process your transactions; wallet credentials
3
are never stored in plain text on our systems. Data retention periods vary by category: account registration data is kept for as long as your account remains active, while transaction records are retained in line with applicable local requirements. You have the right to ask what
4
data we hold about you, request corrections, and — where local law permits — ask for deletion. Availability of these rights depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

rp100 applies several layers of protection to the data stored on your account. Encryption is applied to data in transit and at rest — this covers the payment details you link to DANA, OVO, and GoPay as well as your login credentials. We also use session tokens rather than storing passwords directly, so even if a session is interrupted, your core account details remain separate. We review access permissions internally on a regular basis to make sure only authorised processes can reach your data.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how features are used. You can manage cookie preferences through your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered number. If we detect an unfamiliar device or location, we flag the session and may prompt re-verification before granting access.

Data Retention

Active account data is kept while your account is open. Transaction records tied to DANA, OVO, or GoPay activity are retained as required by applicable local financial record obligations.

Your Data Rights

You can request a copy of the data we hold, ask us to correct inaccurate details, or — where local law permits — ask for erasure. Submit any of these through the in-account help form or by email.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how your data is handled — or you want to request access to the information we hold about your account — our support team is available around the clock. You can reach us through live chat directly inside the platform, by email, or through the in-account help form. When you contact us about a data matter, include your registered account email so we can locate your record and respond without delay.

Live Chat Open live chat from inside your account dashboard. Available around the clock for data queries, account questions, and wallet verification matters including DANA and OVO.

Email Support Send your data request or privacy concern to our dedicated support address. Include your account email and the specific data topic so we can route your query to the right team.

In-Account Help Form Log in, head to the help section, and submit a data request form. This path is useful for formal requests like account data access or correction of stored personal details.

Common Questions About Your Privacy on rp100

These are the questions we hear most often when it comes to how personal and payment data is handled. If your question is not covered here, reach out through live chat or the in-account help form and we will respond with the specific information tied to your account.

We collect your name, email, phone number, and the payment method details you link — such as DANA, OVO, or GoPay. Device and session data is also recorded automatically to protect your account from unauthorised access.

Yes. Payment details linked to DANA, OVO, and GoPay are encrypted and used only to process your transactions. Wallet credentials are never stored in plain text and are not shared with advertising or unrelated third parties.

Submit a data access request through the in-account help form or by email with your registered account address. We will locate your record and provide a summary of the data categories we hold, subject to applicable local law.

Where local law permits, you can request deletion of your personal data. Some transaction records may be retained to meet financial record obligations. Submit your request through the help form and we will explain what can be removed.

We use session cookies to keep you logged in and analytics cookies to understand platform usage. You can adjust or block cookies through your browser settings, though this may affect how certain account features behave during your session.

Reach our support team via live chat inside your account or by email. Describe the specific concern and include your registered email address so we can investigate the handling of your data and respond promptly.

How rp100 Handles Your Personal Data

Data Handling, Cookies, and Account Security

How to Reach Us About Your Data

Common Questions About Your Privacy on rp100

01 What personal data does rp100 collect when I open an account?

02 Is my DANA, OVO, or GoPay wallet information stored securely?

03 How can I access the personal data rp100 holds about me?

04 Can I ask rp100 to delete my account data?

05 Does rp100 use cookies, and can I turn them off?

06 Who do I contact if I believe my data has been handled incorrectly?

Related pages